/* Support context menu + ticket modal */

.support-ctx {
  position: fixed;
  z-index: 12000;
  min-width: 200px;
  padding: 0.4rem;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: rgba(18, 18, 20, 0.96);
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.45);
  backdrop-filter: blur(10px);
}

.support-ctx__label {
  margin: 0.15rem 0.55rem 0.35rem;
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--muted);
}

.support-ctx__item {
  display: block;
  width: 100%;
  text-align: left;
  border: 0;
  background: transparent;
  color: var(--text);
  font: inherit;
  font-size: 0.9rem;
  font-weight: 600;
  padding: 0.55rem 0.7rem;
  border-radius: 8px;
  cursor: pointer;
}

.support-ctx__item:hover,
.support-ctx__item:focus-visible {
  background: rgba(204, 28, 57, 0.16);
  color: #fff;
  outline: none;
}

.support-modal {
  position: fixed;
  inset: 0;
  z-index: 12100;
  display: grid;
  place-items: center;
  padding: 1rem;
}

.support-modal__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(0, 0, 0, 0.55);
}

.support-modal__panel {
  position: relative;
  z-index: 1;
  width: min(520px, 100%);
  max-height: min(88vh, 760px);
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: #141416;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.5);
  padding: 1rem 1.1rem 1.15rem;
  display: grid;
  gap: 0.85rem;
}

.support-modal__head {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  align-items: flex-start;
}

.support-modal__eyebrow {
  margin: 0 0 0.2rem;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--muted);
}

.support-modal__head h2 {
  margin: 0;
  font-size: 1.15rem;
}

.support-modal__x {
  border: 0;
  background: transparent;
  color: var(--muted);
  font-size: 1.5rem;
  line-height: 1;
  cursor: pointer;
  padding: 0.15rem 0.35rem;
}

.support-modal__tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.support-modal__tabs button {
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.03);
  color: var(--muted);
  font: inherit;
  font-size: 0.82rem;
  font-weight: 600;
  padding: 0.35rem 0.7rem;
  border-radius: 999px;
  cursor: pointer;
}

.support-modal__tabs button.is-active {
  border-color: var(--accent-ring);
  color: var(--rose);
  background: rgba(204, 28, 57, 0.14);
}

.support-modal__form,
.support-modal__thread,
.support-modal__list {
  display: grid;
  gap: 0.65rem;
}

.support-modal__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.support-modal__chips button {
  border: 1px solid var(--line);
  background: transparent;
  color: var(--muted);
  font: inherit;
  font-size: 0.82rem;
  padding: 0.35rem 0.65rem;
  border-radius: 999px;
  cursor: pointer;
}

.support-modal__chips button.is-active {
  border-color: var(--accent-ring);
  color: #fff;
  background: rgba(204, 28, 57, 0.2);
}

.support-modal__input,
.support-composer__input {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.03);
  color: var(--text);
  font: inherit;
  padding: 0.65rem 0.75rem;
  resize: vertical;
}

.support-modal__hint {
  margin: 0;
  font-size: 0.8rem;
  color: var(--muted);
}

.support-modal__list-item {
  display: grid;
  gap: 0.2rem;
  text-align: left;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.02);
  color: inherit;
  font: inherit;
  padding: 0.65rem 0.75rem;
  cursor: pointer;
}

.support-modal__list-item:hover {
  border-color: var(--accent-ring);
}

.support-modal__list-item span {
  font-size: 0.78rem;
  color: var(--muted);
}

.support-modal__ticket-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: center;
  font-size: 0.8rem;
  color: var(--muted);
}

.support-chat {
  display: grid;
  gap: 0.55rem;
  max-height: 320px;
  overflow: auto;
  padding: 0.35rem 0.15rem;
}

.support-chat__msg {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 0.55rem 0.7rem;
  background: rgba(255, 255, 255, 0.03);
}

.support-chat__msg.is-staff {
  border-color: rgba(204, 28, 57, 0.35);
  background: rgba(204, 28, 57, 0.08);
}

.support-chat__meta {
  display: flex;
  justify-content: space-between;
  gap: 0.5rem;
  font-size: 0.72rem;
  color: var(--muted);
  margin-bottom: 0.25rem;
}

.support-chat__body {
  margin: 0;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  font-size: 0.9rem;
  line-height: 1.4;
}

.support-chat__img-link {
  display: inline-block;
  margin-top: 0.4rem;
}

.support-chat__img {
  display: block;
  max-width: min(100%, 280px);
  max-height: 180px;
  border-radius: 8px;
  object-fit: cover;
}

.support-composer {
  display: grid;
  gap: 0.5rem;
}

.support-composer__row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: center;
  justify-content: space-between;
}

.support-composer__file {
  position: relative;
  overflow: hidden;
  font-size: 0.78rem;
  color: var(--muted);
  cursor: pointer;
}

.support-composer__file input {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
}

/* —— Ticket inbox (user page + shared) —— */

.support-page {
  max-width: none;
  width: min(100%, 1400px);
  margin: 0 auto;
  padding-bottom: 2rem;
}

.support-page__head {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  align-items: flex-start;
  flex-wrap: wrap;
  margin-bottom: 1rem;
}

.support-page__eyebrow {
  margin: 0 0 0.25rem;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--muted);
}

.ticket-inbox,
.ticket-inbox--page {
  display: grid;
  grid-template-columns: minmax(240px, 320px) minmax(0, 1fr);
  gap: 0.85rem;
  min-height: calc(100vh - 12rem);
  height: calc(100vh - 12rem);
}

.ticket-inbox__list,
.ticket-inbox__thread,
.admin-tickets__list,
.admin-tickets__thread {
  border: 1px solid var(--line);
  border-radius: 14px;
  background: rgba(255, 255, 255, 0.02);
  min-width: 0;
  min-height: 0;
}

.ticket-inbox__list,
.admin-tickets__list {
  display: grid;
  align-content: start;
  gap: 0.35rem;
  padding: 0.55rem;
  overflow: auto;
}

.ticket-inbox__new {
  display: block;
  width: 100%;
  text-align: left;
  border: 1px dashed rgba(204, 28, 57, 0.45);
  border-radius: 10px;
  background: rgba(204, 28, 57, 0.08);
  color: #fff;
  font: inherit;
  font-weight: 700;
  padding: 0.65rem 0.75rem;
  cursor: pointer;
}

.ticket-inbox__new.is-active,
.ticket-inbox__new:hover {
  border-color: var(--accent-ring);
  background: rgba(204, 28, 57, 0.16);
}

.ticket-inbox__item,
.admin-tickets__item {
  display: grid;
  gap: 0.25rem;
  text-align: left;
  border: 1px solid transparent;
  border-radius: 10px;
  background: transparent;
  color: inherit;
  font: inherit;
  padding: 0.55rem 0.6rem;
  cursor: pointer;
}

.ticket-inbox__item:hover,
.ticket-inbox__item.is-active,
.admin-tickets__item:hover,
.admin-tickets__item.is-active {
  border-color: var(--accent-ring);
  background: rgba(204, 28, 57, 0.08);
}

.ticket-inbox__item-top,
.admin-tickets__item-top {
  display: flex;
  justify-content: space-between;
  gap: 0.4rem;
  align-items: flex-start;
}

.ticket-inbox__item-meta,
.ticket-inbox__preview,
.admin-tickets__item-user,
.admin-tickets__preview {
  margin: 0;
  font-size: 0.76rem;
  color: var(--muted);
}

.ticket-inbox__preview,
.admin-tickets__preview {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.ticket-inbox__badge,
.admin-tickets__badge {
  flex-shrink: 0;
  font-size: 0.68rem;
  font-weight: 700;
  padding: 0.15rem 0.4rem;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.08);
}

.ticket-inbox__badge--open,
.admin-tickets__badge--open { color: #fbbf24; }
.ticket-inbox__badge--answered,
.admin-tickets__badge--answered { color: #4ade80; }
.ticket-inbox__badge--closed,
.admin-tickets__badge--closed { color: #94a3b8; }

.ticket-inbox__thread,
.admin-tickets__thread {
  display: flex;
  flex-direction: column;
  padding: 0.75rem;
  min-height: 0;
}

.ticket-inbox__panel,
.admin-tickets__thread-inner {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
  gap: 0.75rem;
  height: 100%;
  min-height: 0;
}

.ticket-inbox__panel-head,
.admin-tickets__thread-head {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  flex-wrap: wrap;
  align-items: flex-start;
}

.ticket-inbox__panel-head h2,
.admin-tickets__thread-title {
  margin: 0;
  font-size: 1.05rem;
}

.ticket-inbox__chat,
.admin-tickets__chat {
  min-height: 0;
  overflow: auto;
  padding-right: 0.25rem;
}

.ticket-inbox__empty {
  display: grid;
  place-content: center;
  gap: 0.75rem;
  height: 100%;
  min-height: 12rem;
  text-align: center;
  color: var(--muted);
}

.ticket-inbox__form {
  display: grid;
  gap: 0.65rem;
  align-content: start;
  overflow: auto;
}

.ticket-inbox__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.ticket-inbox__chips button {
  border: 1px solid var(--line);
  background: transparent;
  color: var(--muted);
  font: inherit;
  font-size: 0.82rem;
  padding: 0.35rem 0.65rem;
  border-radius: 999px;
  cursor: pointer;
}

.ticket-inbox__chips button.is-active {
  border-color: var(--accent-ring);
  color: #fff;
  background: rgba(204, 28, 57, 0.2);
}

.ticket-inbox__input {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.03);
  color: var(--text);
  font: inherit;
  padding: 0.65rem 0.75rem;
  resize: vertical;
}

.ticket-inbox__hint {
  margin: 0;
  font-size: 0.8rem;
  color: var(--muted);
}

/* —— Chat bubbles —— */

.ticket-chat {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  padding: 0.25rem 0.15rem 0.5rem;
}

.ticket-chat__msg {
  display: flex;
  gap: 0.55rem;
  align-items: flex-end;
  max-width: min(100%, 720px);
}

.ticket-chat__msg--user {
  align-self: flex-start;
}

.ticket-chat__msg--staff {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.ticket-chat__ava {
  flex-shrink: 0;
  width: 2.15rem;
  height: 2.15rem;
  border-radius: 999px;
  overflow: hidden;
  display: grid;
  place-items: center;
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.1);
  text-decoration: none;
  color: inherit;
}

.ticket-chat__ava--staff {
  border-color: rgba(204, 28, 57, 0.35);
}

.ticket-chat__ava-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.ticket-chat__ava-fallback {
  font-size: 0.82rem;
  font-weight: 800;
  color: #fff;
}

.ticket-chat__bubble-col {
  min-width: 0;
  flex: 1;
  display: grid;
  gap: 0.25rem;
}

.ticket-chat__head {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem 0.55rem;
  align-items: center;
  justify-content: space-between;
  font-size: 0.72rem;
  color: var(--muted);
}

.ticket-chat__msg--staff .ticket-chat__head {
  flex-direction: row-reverse;
}

.ticket-chat__who {
  display: inline-flex;
  flex-wrap: wrap;
  gap: 0.3rem;
  align-items: center;
}

.ticket-chat__msg--staff .ticket-chat__who {
  flex-direction: row-reverse;
}

.ticket-chat__name {
  font-size: 0.82rem;
  color: var(--text);
}

.ticket-chat__role {
  font-size: 0.62rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  padding: 0.12rem 0.38rem;
  border-radius: 999px;
}

.ticket-chat__role--admin {
  color: #fecaca;
  background: rgba(239, 68, 68, 0.22);
}

.ticket-chat__role--mod {
  color: #bfdbfe;
  background: rgba(59, 130, 246, 0.22);
}

.ticket-chat__bubble {
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 0.55rem 0.75rem;
  background: rgba(255, 255, 255, 0.04);
}

.ticket-chat__msg--staff .ticket-chat__bubble {
  border-color: rgba(204, 28, 57, 0.35);
  background: rgba(204, 28, 57, 0.1);
  border-bottom-right-radius: 4px;
}

.ticket-chat__msg--user .ticket-chat__bubble {
  border-bottom-left-radius: 4px;
}

.ticket-chat__text {
  margin: 0;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  font-size: 0.9rem;
  line-height: 1.45;
}

.ticket-chat__img-link {
  display: inline-block;
  margin-top: 0.35rem;
}

.ticket-chat__img {
  display: block;
  max-width: min(100%, 280px);
  max-height: 200px;
  border-radius: 8px;
  object-fit: cover;
}

.ticket-composer {
  display: grid;
  gap: 0.5rem;
  flex-shrink: 0;
}

.ticket-composer__input {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.03);
  color: var(--text);
  font: inherit;
  padding: 0.65rem 0.75rem;
  resize: vertical;
}

.ticket-composer__row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: center;
  justify-content: space-between;
}

.ticket-composer__file {
  position: relative;
  overflow: hidden;
  font-size: 0.78rem;
  color: var(--muted);
  cursor: pointer;
}

.ticket-composer__file input {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
}

.ticket-composer__closed {
  margin: 0;
  font-size: 0.82rem;
  color: var(--muted);
}

@media (max-width: 900px) {
  .ticket-inbox,
  .ticket-inbox--page {
    grid-template-columns: 1fr;
    height: auto;
    min-height: 0;
  }

  .ticket-inbox__thread,
  .admin-tickets__thread {
    min-height: 55vh;
  }
}